Privacy Policy

Our Commitment to Your Privacy

is committed to protecting your privacy and safeguarding your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws. This Privacy Policy is also our Notice of Privacy Practices. It explains how we collect, use, and disclose your information, and describes your rights and our responsibilities.

1. Information We Collect

We collect the following types of information when you use our services or interact with our website:

Personal Information

• Name, email address, phone number, physical address, date of birth
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Protected Health Information (PHI)

• Medical history, treatment records, insurance information, and health status

Non-Personal / Technical Information

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history, feedback, and correspondence via email, SMS, phone, or web forms

2. How We Use Your Information

We use collected data for:

Treatment

To provide, coordinate, and manage your healthcare services. We may share PHI with other healthcare providers involved in your care.

Payment

To process billing, submit insurance claims, verify coverage, and collect payment for services rendered.

Healthcare Operations

To improve our services, train staff, conduct quality assessments, comply with legal and regulatory requirements, and perform administrative functions.

Communications

To communicate with you about your inquiries, appointments, and — only if you have separately opted in — promotional messages. We also maintain records of your communication preferences and consent.

Website, Security & Fraud Prevention

To enhance website functionality and user experience, analyze how visitors use our site, and help prevent fraud and unauthorized access.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services. Non-marketing messages (if you opt in) cover service information updates, informational follow-ups, and general inquiry responses. Promotional messages (if you separately opt in) cover promotional notifications about dental implant care, implant-supported restoration options, and oral health tips for implant maintenance.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
• Consent checkboxes are unchecked by default and are not required as a condition of purchase or service
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying STOP
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies, up to 4 messages per month
• Messages will be directly related to the services you have requested or the promotional topics you consented to
• We do not send promotional content without specific consent

Help & Support

• Reply HELP for assistance or contact us at [email protected]
• Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

4. How We Share Your Information

We do not sell, rent, or trade personal information. We share your information only as necessary and as permitted by law:

Healthcare Providers

With other providers involved in your care (with your consent or as permitted by HIPAA).

Insurance Companies

For billing, claims processing, and benefit verification.

Service Providers

• Third-party vendors who assist in our operations (for example payment processing and appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance

• If required by law, legal process, court order, or to protect our rights
• In response to valid law enforcement requests
• For public health and safety reporting as required by law

Business Transfers

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

5. Data Security & Protection

We implement and maintain reasonable security measures to protect your personal information:

• Technical Safeguards: Encryption of sensitive data in transit and at rest, secure servers, access controls, and authentication protocols
• Physical Safeguards: Secure facilities with restricted access to paper and electronic records
• Administrative Safeguards: Staff training on privacy and security, regular risk assessments, and incident response procedures
• Breach Notification: If a breach of unsecured PHI occurs, we will notify affected individuals and authorities as required by HIPAA
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. We use:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: To understand how visitors interact with our site
• Marketing Cookies: To measure campaign effectiveness on this website (for example advertising pixels). These tools collect browser and device data on our site; they do not receive SMS opt-in phone numbers or consent records

You can control cookie preferences through your browser settings. Note that disabling cookies may limit website functionality.

7. Your Privacy Rights

You have the following rights regarding your information:

• Access Your Records: Request and obtain copies of your health records and personal information
• Request Corrections: Request amendments to incorrect or incomplete information
• Request Restrictions: Ask us to limit certain uses or disclosures of your PHI
• Confidential Communications: Request that we contact you via specific methods (e.g., phone, email, mail)
• Accounting of Disclosures: Request a list of certain disclosures made outside treatment, payment, or healthcare operations
• Opt-Out of SMS: Reply STOP to cancel SMS messages at any time
• Opt-Out of Marketing Email: Click unsubscribe in our emails
• Withdraw Consent: Withdraw consent at any time for future communications not required by law
• File a Complaint: If you believe your privacy rights have been violated, file a complaint with us or the U.S. Department of Health and Human Services (HHS) without fear of retaliation

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies. This policy applies only to information collected by .

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected information from a child under 13 without verification of parental consent, we will delete that information. You must be 18 years or older to participate in our SMS program.

10. Changes to This Policy

We reserve the right to revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. The latest version will always be available on our website with the effective date above. For significant changes, we will notify you by email or through a notice on our website.